A negative review or comment can feel like a direct threat to your bottom line,...

https://www.cast-bookmarks.win/a-single-negative-review-or-social-media-jab-shouldn-t-derail-your-business

A negative review or comment can feel like a direct threat to your bottom line, but reacting impulsively often does more damage than the original post. Escalating a conflict rarely restores your reputation; it usually fuels the fire