By 2026, AI customer service platforms will routinely handle up to 70% of...

https://felixssuperperspective.brightsora.com/posts/salesforce-einstein-ai-agent-assist-why-it-still-needs-humans

By 2026, AI customer service platforms will routinely handle up to 70% of routine tasks within a week of deployment. But here’s the catch: most tools assist agents rather than fully resolve issues alone