Mobile voice agents replace keypad IVR and scripted chatbots with spoken help....

https://www.bright-bookmarks.win/mobile-voice-agents-replace-ivr-menus-and-chatbot-dead-ends-with-natural

Mobile voice agents replace keypad IVR and scripted chatbots with spoken help. Customers describe problems, get routine answers and reach a person for complex cases. Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.