Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...
https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/
Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. One way to catch errors early is adding a readback step—like having the system repeat your order ID—to confirm accuracy