Telehealth has changed what we expect from the NHS. Patients no longer want to...

https://www.phone-bookmarks.win/after-years-in-nhs-admin-i-have-seen-patient-expectations-shift-we-now-demand

Telehealth has changed what we expect from the NHS. Patients no longer want to wait weeks for a routine appointment or navigate phone queues. We now value the flexibility of video consults and secure messaging because they fit around our busy lives