Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://hotel-wiki.win/index.php/How_to_Prevent_a_Wrong_Tool_Call_from_Cancelling_the_Wrong_Booking

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation