Voice AI can sometimes give wrong info, causing confusion in customer service....

https://holdenssplendiddigests.zenbloomer.com/posts/do-voice-assistants-have-to-disclose-they-are-ai-in-the-eu

Voice AI can sometimes give wrong info, causing confusion in customer service. This post explains how reading back customer IDs (like confirming B3172, not B3712) and using risk-tiered verification help catch errors early