Voice AI sometimes gives wrong answers because it mishears or misinterprets...

https://cashsbrilliantperspectives.cavandoragh.org/why-my-voice-agent-gets-names-and-emails-wrong-even-when-callers-spell-them

Voice AI sometimes gives wrong answers because it mishears or misinterprets data. A practical way to catch these errors early is using “readback” checks, like repeating order IDs to the caller for confirmation